سياسة الاستبدال والاسترجاع

Return and Exchange Policy The process of sale and your purchase and use of products available on this site are subject to the terms and conditions of use and service. The store may choose to accept, reject, or cancel your order in some cases, for example if the product you wish to purchase is unavailable, defective, or if the product was priced incorrectly, or if the order was found to be fraudulent. The site will refund what you paid for orders that are not accepted or are canceled. All content on the site, including writings, designs, drawings, logos, icons, images, interfaces, symbols, software, and trademarks, are the exclusive property of the store and are protected by copyright laws. Product Exchange and Return Policy: Products are only exchanged within a period not exceeding 3 days from the date of receipt, and there are no returns during the current season. The customer bears the shipping costs for the exchange, which are 44 SAR, and the delivery fees paid are non-refundable (Samsa 44 SAR, Aramex 44 SAR, Stayura store representative 50 SAR). Orders from outside Saudi Arabia are not eligible for return or exchange. Orders cannot be canceled once shipped. Delivery fees are non-refundable if canceled after shipping. In case of exchange, the shipping cost for returning and delivering the replacement order is 44 SAR, paid by the customer. If there is a defect or manufacturing error in the product, it will be returned after reporting it. For evening dresses, the exchange period is limited to only 24 hours from the time of receipt. Installment and cash-on-delivery orders can only be exchanged for the total amount of the order. Cases where products are not eligible for return: - When requesting an exchange after the specified time, which is 3 days from the date of receipt. - When the product has been used, damaged, or is not in the same condition as when received, or if the security sticker has been removed. - Consumed products that have been used. - Products that have been tampered with or serial numbers removed. - Products without price tags, labels, original packaging, or missing accessories. How can I recover my money if I receive an item that is not in the correct shape or damaged? When you receive an item in a damaged condition or different from what was selected on the site, you can return the item to us in the same condition you received it, with its original packaging, within 7 days from the date of receipt. Once we receive the item, we will inspect it, and if a defect or damage is found, we will immediately proceed with refunding your money, whether it is the amount paid for the item or the shipping and delivery charges paid.